Paul Digby

Nottingham, NG8

paul@pavtech.co.uk

· PROFILE:

• Security cleared, Conscientious, reliable, well organised Microsoft Certified System Administrator with over 15 years IT experience.
• A creative and enthusiastic person: with a diverse range of computer experience.
• Good team player.
• Has the ability to use own initiative to achieve company objectives.
• Is very versatile and has the ability to learn new tasks/skills quickly and efficiently.

• Onsite IT support engineer
• 1^st, 2^nd and 3^rd tier IT user support to over 1000 clients
• Travelling to customer sites across the whole of the UK
• Home installations of Wireless networks
• IT personal shift cover in a security cleared environment
• Tasked with the installation and configuration of several new School based IT infrastructure systems across the UK.

· New infrastructure installation on several school sites

· install and configure new server hardware

· Install VMware and configure using Vsphere

· Create and deploy new GPO settings for domain security and software installation

· Configure WDS, IIS, SQL, WSUS, Backup server, print server, VERITAS, Microsoft forefront security

· Create several images for connecting to new domain and create / deploy images to existing computers

· Install Procurve switches , ESX servers , UPS's, fibre and Cat5 data links

· Senior IT role, leading IT staff in day to day ICT tasks to ensure objectives and budgets are met.

· Produced several policies including: Acceptable usage policy (AUP), Email retention, Anti-Virus, IT requests and security policy.

· Configured KeTech system to comply with MOD list-x requirements.

· Initiated and developed KeTech NAS device and Outlook Web access.

· Connected several satellite sites to main site via Broadband links using Monowall firewall and VPN/IPSEC routing.

· Implementation of DFS on the KeTech domain

· Installation of 2008 server and RIS for Vista clients

· Developed VPN connections to mirror local access : mapped drives etc

· Created USB wireless pens to automatically connect wireless clients to the KeTech domain

· Encryption of removable media using truecrypt and CESG compliant Becrypt software

· WSUS and Sophos enterprise management implementation

· Imaging of PC’s /Laptops using Ghost & RIS

· Development and implementation of Nagios Web monitoring

· Initiated agreements from various software / hardware suppliers

· Saved over 38K on software (Microsoft SA) by utilizing various Open Source software

· Installation and support of Sage / Sage 50 / Sage Construct

· Designed and implemented KeTech defence website and webhosting

· Web Master for KeTech domain

· Exchange 2007 installation and daily support

· IIS configuration and maintenance

· DHCP, DNS, AD, GPO support daily

· Implementation of Linux (Squid / Dansguardian) caching proxy and URL filtering

· Daily remote support using RDP, Sysaid, Logmein & VNC

· System backups using NTbackup /Symantec tools including granular restore

· SC security cleared

· Provided 1st, 2nd, & 3rd line IT technical support to all 320 of Nottinghamshire County Schools

· Actively assisted in maintaining the LAN and WAN infrastructure of Active directory Farms and individual schools

· Configured Desktops/Laptops to school specific builds and provided ongoing development of the build/process.

· Installation/configuration of any specialized / bespoke applications or hardware to include PDA’s, scanners,3G/VPN, Smartphone’s etc.

· Provided training to end users in basic operation of equipment and applications

· Installation of all aspects of hardware ranging from Wireless PC cards to Cisco Switches to 2003 Servers

· Installation and configuration of all major operating systems, office packages, educational software and Bespoke software products

· Hardware support for all major PC components and peripherals

· Software support for MICROSOFT/SIMS/RM and various Curriculum software titles ranging from DK multimedia titles to RM ICT Alive and Anti-Virus strategies from Symantec and Sophos

· In daily contact with customers of all levels from Nursery TA’s to Head teachers in person and over the telephone

· Providing a high level of customer service and satisfaction. Ensuring that both internal and external customers receive a quick response to their enquiries.

· Complete System design from inception to completion server 2000/2003

· Daily XP, NT,DOS, 2000 & 2003 support

· BT Broadband installations

· Basic Cisco Switch configuration and Installation

· HP procurve , WAP controller Configuration and installation

· Server strategies: group policy design & implementation. Server build Docs

· Daily Active Directory support both onsite & remotely using terminal services

· Daily LAN / WAN support both onsite & remotely

· Onsite installations of Server/Workstation/Network systems.

· Software deployment via Group policy & server side scripting

· MSI Creation using WINstall

· Workstation deployment using Ghost / Ghostcast server

· Local policy editing using VBScript

· Work to agreed SLA’s

· Design & build VBScripts for various sites/users ( i.e Add shared printer)

· Create Boot discs for various task including ghosting

· Installation and support of all Microsoft Office packages

· Lead installation engineer for many installations overseeing up to 8 other engineers

· Individually supporting 13 schools with all aspects of their ICT needs as part of a fortnightly 2 hour scheduled support visit. Including:

· Backup strategies: AV solutions, Active Directory & GPO management & setup.

· IT telephone support for customers of PCWorld, Curry’s & Dixon’s

· Booking in repairs for all Hardware related problems

· Booking Engineers for customer site visits

• Advanced knowledge of Microsoft Operating systems: from DOS up to 2008 Server.
• Installation and support of LAN and WAN technologies including Cat5, Hubs, Switches, Wireless, Wireless Lan Controllers, WAPs, NAS, SAN, Remote Backup, Broadband, Fibre, Firewalls and networking protocols. Installation and support of: Servers, workstation, printers and bespoke systems.
• Installation and support for all type of PC and peripherals.
• DNS,DHCP,DFS,IIS, Exchange 2007, Microsoft software suites.
• Ghost, RIS, WDS,NTBackup, VBScript, Internet Technologies
• Full Domain installs, GPO design and creation, network installations from inception to completion.
• Specialised in RM support for all Nottinghamshire Schools in RM Windowbox, RM Storebox and RM Connect (2.* and CC3)
• Comptia A+
• Comptia Network +
• ITIL Framework
• Microsoft Certified Professional 70-270 Installing, Configuring, and Administering Windows XP Professional
• Microsoft Certified Professional 70-290 Managing and Maintaining a Microsoft Windows Server Environment
• Microsoft Certified Professional 70-291 Implementing, Managing, and Maintaining a Windows Server 2003 Network Infrastructure
• Microsoft Certified Technology Specialist 70-620 TS: Configuring Microsoft Windows Vista Client
• Microsoft Certified Systems Administrator 2003 server
• Microsoft Certified IT Professional 70-623 Supporting and Troubleshooting Applications on Windows Vista
• Microsoft Certified IT Professional 70-623 Windows Vista
• Microsoft Certified Technology Specialist 70-620 Windows Vista
• Microsoft Certified Professional 70-291 Windows server infrastructure
• Microsoft Certified Systems Administrator Windows server 2003
• ITIL Framework
• Microsoft Certified Professional 70-270 Microsoft XP
• Microsoft Certified Professional 70-290 Microsoft server 2003
• Computer user Health & Safety Course
• Deaf Awareness Course
• Cisco Wireless Configuration/Support Certified
• Dealing with difficult customers course
• RM CC3 Server Qualified
• RM CC2.* Server Qualified
• Toshiba Laptop Repair Certified
• Customer service and support course
• Compaq Hardware Repair Certified
• Telephone etiquette course
• Comptia A+
• Comptia Network +
• H.N.D Computer Studies – Nottingham Trent University
• Access to Computing – Peoples College
• A - Level Maths – Peoples College
• A - Level English – Peoples College
• City & Guilds 424 applications programming – B.E.S.T.C.O
• City & Guilds 425 applications programming – B.E.S.T.C.O

· Email: paul@pavtech.co.uk

· Availability – 4 weeks